Lead Counselor I-FES Job
American Express 2,140 reviews - Genève, GE

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Lead Counselor I-FES-1214663

Lead A Team Of Cashiers And Build Team Spirit

Communicate With Customers And Colleagues With Speed, Accuracy And Tact

Resolve Customers Service Issues

Monitor That All Cashiers Adhere To Company Operating And Security Procedures

Check Daily And Weekly Figures On Reports

Carry Out Periodical Spot Checks And Full Counts On Cashiers

Produce And Analyse Cashiers Balances

Meet Periodically With Cashiers And Evaluate Performance Through The Performance Management Process

Control On Tids By Adequate Supervision And Monitoring.

Canalise Suggestions And Opinions To Management

Be Responsible For The Organization And Appearance Of The Branches (Inside And Outside): Pamphlets, Lighting, Rate Boards, Clean Counters, Etc.

Ensure Controls & Compliance Requirements Are Followed At All Times

Provide Effective Coaching To Cashiers

Proactively Promote Co.’S Initiatives: Fes News, R&R Program, Etc.

Open A Till Whenever Required

Maintain The Adequate Level Of Stocks Of Currencies To Cover Operational Requirements

Any Other Assigned By Management When Required

American Express is an equal opportunity employer.
Critical Challenges

Lead And Motivate The Team

Provide The Highest Level Of Customer Satisfaction, Optimize The Level Of Stocks

Manage Under Performing Individuals Following Performance Management Process

Ensure Punctuality, Good Work Ethics And Team Spirit, Deliver The Highest Standard Of Quality

Willing To Work Unsocial Hours And Under Pressure, Ensure Permanent Security Of The Office By Managing Alarm Systems As Per Amex Procedures

Unique Knowledge & Skills Needed:
Extensive Knowledge Of Fes Control Procedures, Products And Services And Competition.

Deep Understanding Of The Regulations, Company Operating Procedures, Anti-Money Laundering Legislation And Security Requirements

Deep Knowledge Of The Express Change System,. Global Refund System And Alarms


A Good Understanding Of The Mechanism Of The Rate Of Exchange Movements

Able To Create Team Spirirt And Be Able To Coach Cashiers

Good People Management Skills

Be Analitical & Mathematically Oriented

Contributes Ideas And Efforts To Improve Processes

Be Flexible In The Working Environment And Display A “Will Try” Attitude

Contributive With Ideas And Efforts To Improve Processes

Able To Work As A Part Of A Team And Operating Under Pressure

Take Initiative To Present Management Customer Service Issues

Other Languages: Chinese, Russian And German

Computer Literate, Preferably Windows/ Microsoft Office

Job: Operations
Primary Location: Switzerland-Geneve
Schedule: Full-time

About this company
2,140 reviews
We’re a company of inclusion—built on service, secured by trust and driven by forward thinking. For more than 160 years, we’ve helped our...