Lead Counselor I-FES-1214663
Lead A Team Of Cashiers And Build Team Spirit
Communicate With Customers And Colleagues With Speed, Accuracy And Tact
Resolve Customers Service Issues
Monitor That All Cashiers Adhere To Company Operating And Security Procedures
Check Daily And Weekly Figures On Reports
Carry Out Periodical Spot Checks And Full Counts On Cashiers
Produce And Analyse Cashiers Balances
Meet Periodically With Cashiers And Evaluate Performance Through The Performance Management Process
Control On Tids By Adequate Supervision And Monitoring.
Canalise Suggestions And Opinions To Management
Be Responsible For The Organization And Appearance Of The Branches (Inside And Outside): Pamphlets, Lighting, Rate Boards, Clean Counters, Etc.
Ensure Controls & Compliance Requirements Are Followed At All Times
Provide Effective Coaching To Cashiers
Proactively Promote Co.’S Initiatives: Fes News, R&R Program, Etc.
Open A Till Whenever Required
Maintain The Adequate Level Of Stocks Of Currencies To Cover Operational Requirements
Any Other Assigned By Management When Required
American Express is an equal opportunity employer.
Lead And Motivate The Team
Provide The Highest Level Of Customer Satisfaction, Optimize The Level Of Stocks
Manage Under Performing Individuals Following Performance Management Process
Ensure Punctuality, Good Work Ethics And Team Spirit, Deliver The Highest Standard Of Quality
Willing To Work Unsocial Hours And Under Pressure, Ensure Permanent Security Of The Office By Managing Alarm Systems As Per Amex Procedures
Unique Knowledge & Skills Needed:
Extensive Knowledge Of Fes Control Procedures, Products And Services And Competition.
Deep Understanding Of The Regulations, Company Operating Procedures, Anti-Money Laundering Legislation And Security Requirements
Deep Knowledge Of The Express Change System,. Global Refund System And Alarms
A Good Understanding Of The Mechanism Of The Rate Of Exchange Movements
Able To Create Team Spirirt And Be Able To Coach Cashiers
Good People Management Skills
Be Analitical & Mathematically Oriented
Contributes Ideas And Efforts To Improve Processes
Be Flexible In The Working Environment And Display A “Will Try” Attitude
Contributive With Ideas And Efforts To Improve Processes
Able To Work As A Part Of A Team And Operating Under Pressure
Take Initiative To Present Management Customer Service Issues
Other Languages: Chinese, Russian And German
Computer Literate, Preferably Windows/ Microsoft Office
Primary Location: Switzerland-Geneve
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